Embracing Diversity and Inclusion: A Core Value at AMG

As we approach Juneteenth, I wanted to share with our AMG team the company’s commitment to diversity and inclusion. We believe strongly in these principles as they are integral to our mission to be a community management company of excellence. Here are some thoughts: 

The Moral Imperative

First and foremost, embracing diversity and inclusion is fundamentally the right thing to do. Every individual, regardless of their background, deserves to feel valued, respected, and included. By creating a workplace and communities where everyone can thrive, we uphold the principles of equity and justice, which are cornerstones of a fair and just society. Our dedication to these principles reflects our integrity and commitment to ethical practices.

Broader Perspectives and Richer Experiences

Incorporating diverse perspectives is crucial for our growth and success. When we bring together individuals with dissimilar experiences and viewpoints, we enrich our collective understanding and creativity. Different backgrounds lead to diverse ideas, which can inspire innovative solutions and approaches. This variety in thought processes and experiences allows us to tackle challenges more effectively and seize opportunities that might otherwise go unnoticed.

Enhanced Client Relationships

Our commitment to diversity and inclusion extends beyond our internal culture—it significantly impacts our relationships with clients. By reflecting the diversity of the communities we serve, we are better equipped to understand and address the unique needs and concerns of our clients. This broader understanding enables us to build stronger, more meaningful relationships and to offer services that truly resonate with our diverse clientele.

Expanding Our Reach

A diverse and inclusive company is inherently more attractive to a wider range of potential clients. By showcasing our commitment to these values, we signal to the market that we are a forward-thinking, socially responsible organization. This reputation helps us attract a broader group of clients who value diversity and inclusion as much as we do. Our inclusive practices open doors to new opportunities and markets, fueling our company's growth and sustainability.

Empathy and Advocacy

At AMG, we deeply empathize with individuals from diverse backgrounds who are integral parts of the communities we manage. We are committed not only to championing their rights but also to encouraging everyone within our sphere to do the same. By fostering a culture of empathy and advocacy, we ensure that every voice is heard and valued, creating inclusive communities where all members can thrive.

A Call to Action

I encourage each of you to embrace and champion diversity and inclusion in your daily work. Recognize and appreciate the unique perspectives your colleagues bring to the table. Actively seek out opportunities to learn from one another and to foster an environment where everyone feels empowered to contribute their best.

Together, we can continue to build a company that not only excels in its field but also serves as a beacon of diversity and inclusion. Thank you for your dedication to these values and for your unwavering commitment to our shared success.

 With appreciation,

Paul K. Mengert, CEO

Association Management Group, Inc.

Surge in HOA complaints fuels calls for regulation

Consumer complaints against South Carolina homeowner associations (HOAs) have quadrupled since 2018, with 365 verified complaints in 2023 primarily from Horry, Richland, and Charleston counties. The main issues involve enforcement of covenants, maintenance, and fee disputes, prompting calls for stronger regulation. S.C. Sen. Darrell Jackson and others are advocating for more robust oversight and reforms, especially to prevent HOA foreclosures over unpaid fines.

For full article: Surge in HOA complaints fuels calls for regulation. CharlestonCityPaper.com

NC Home Builders Association pushes building code reform, gives maximum donations to local officials

The North Carolina Home Builders Association (NCHBA) is lobbying heavily and donating to legislators to push Senate Bill 166, which aims to expedite regulatory processes and reform the Building Code Council. This bill has raised concerns about weakening safety standards and delaying energy efficiency updates. The NCHBA's significant political spending continues to influence various legislative initiatives, including easing development restrictions on historical sites.

For full article: NC Home Builders Association pushes building code reform, gives maximum donations to local officials. PortCityDaily.com

Aventura condo board president arrested for pepper-spraying senior in parking spot, police say

The president of an Aventura, Florida condominium board, Ohad Asus, was arrested for pepper-spraying a 65-year-old man who was helping his daughter move in, following a dispute over parking. Video evidence contradicted Asus's claim of self-defense, showing him approaching the man with pepper spray. Asus was charged with felony battery on a person 65 or over and released on a $10,000 bond.

For full article: Aventura condo board president arrested for pepper-spraying senior in parking spat, cops say. Local10.com

Recruiting, Engaging, and Motivating Community Volunteers: A Guide for HOA Leaders

Introduction

Volunteers are the backbone of any thriving homeowners association (HOA). They bring diverse skills, fresh perspectives, and a passion for enhancing community life. However, recruiting, engaging, and motivating these volunteers can be a challenge. This blog explores effective strategies HOA leaders can use to build a strong, motivated volunteer base, focusing on understanding their importance, recruiting effectively, engaging meaningfully, and keeping them motivated.

1. Understanding the Importance of Volunteers

Volunteers help drive community initiatives, foster a sense of belonging among residents, and significantly reduce operational costs. Recognizing their value is the first step in effectively recruiting and engaging them. For instance, a community landscape project led by volunteers not only beautifies the neighborhood but also creates a space for residents to connect and collaborate. Additionally, volunteers often gain personal satisfaction and a sense of purpose from their contributions, enhancing their own well-being and commitment to the community.

2. Recruiting Volunteers

Identify Needs:

- Clearly define the roles and tasks that need volunteers. Whether it's organizing events, maintaining community spaces, or serving on committees, having a clear list of needs will make recruitment more targeted. For example, specifying that you need a volunteer with event planning experience for the annual community fair can attract the right individuals.

Communicate Clearly:

- Use various channels to reach out to potential volunteers. This can include community newsletters, emails, social media, and bulletin boards. Clearly outline the responsibilities, time commitments, and benefits of each role. Consider creating a volunteer recruitment video to share on social media platforms, showcasing the impact of volunteer work in the community.

Host Informational Meetings:

- Organize meet-and-greet sessions where residents can learn about volunteer opportunities. These meetings provide a platform for HOA leaders to directly communicate the importance of volunteer work and answer any questions. Sharing success stories from current volunteers during these sessions can be very motivating.

Personal Invitations:

- Sometimes, a personal touch can make all the difference. Reach out to residents individually, especially those who have shown interest in the past or have relevant skills. Personalized emails or phone calls can significantly increase engagement.

3. Engaging Volunteers

Provide Training and Support:

 - Ensure volunteers have the necessary training and resources to perform their roles effectively. Offer orientation sessions and provide ongoing support. For instance, a gardening workshop for volunteers involved in community landscaping can enhance their skills and confidence.

Create a Welcoming Environment:

- Foster a culture of inclusivity and appreciation. Make new volunteers feel welcomed and valued from the start. Host a welcome event or a potluck where new volunteers can meet seasoned ones and feel part of the community.

Encourage Collaboration:

 - Promote teamwork by organizing group projects and events. Collaboration helps volunteers feel connected to the community and to each other. For example, organizing a cleanup day for a local park can foster teamwork and camaraderie.

Solicit Feedback:

- Regularly ask for volunteers’ input on how the HOA can improve its processes and projects. This engagement shows that their opinions matter and can lead to meaningful improvements. Use surveys or suggestion boxes to gather feedback and discuss it in volunteer meetings.

4. Motivating Volunteers

Recognition and Appreciation:

 - Regularly acknowledge volunteers’ contributions. This can be through public recognition at meetings, in newsletters, or on social media. Consider organizing appreciation events or awards ceremonies. For example, an annual volunteer appreciation dinner can be a great way to show gratitude.

Provide Opportunities for Growth:

- Allow volunteers to take on new and more significant responsibilities. This not only helps them grow personally and professionally but also keeps them motivated and engaged. Offer leadership training programs or workshops to help them develop new skills.

Offer Incentives:

- While many volunteers are motivated by the desire to help, small incentives can be a nice touch. This could include gift cards, community event tickets, or discounts on community services. For example, providing free entry to a community pool or gym can be a great perk.

Foster a Sense of Ownership:

- Encourage volunteers to take ownership of their projects. When volunteers feel a sense of responsibility and pride in their work, their motivation and commitment increase. Highlight successful projects led by volunteers in newsletters or at community meetings.

Conclusion

Recruiting, engaging, and motivating volunteers is essential for the success and vitality of any HOA. By understanding the needs of your community, communicating effectively, and creating a supportive environment, HOA leaders can build a strong, dedicated team of volunteers. As we continue to navigate the complexities of community management, we value the partnership we have with each of you. Recognizing and nurturing their contributions will lead to a more vibrant and cohesive community. Remember, volunteers are not just helping the community—they are an integral part of it. Together, we can ensure the continued success and well-being of your association. Should you have any questions or require further assistance, please do not hesitate to reach out.

Written by: Paul Mengert, PCAM - Professional Speaker, Author, Podcast Host, and Industry Leader

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Paul K. Mengert brings four decades of experience in community leadership to his audiences, sharing hard-earned knowledge gained from creating and running a nationally accredited association management organization. His vast experience as chair of a major international airport, CAI State Chapter president, state chair of the Community Associations Institute’s Legislative Action Committee, and co-founder of two banks gives him a unique perspective on leadership and success.

Mengert is a sought-after speaker in diverse industries, including housing, construction, consumer services, transportation, aviation, banking, and manufacturing. In addition to speaking at conferences, meetings, and law and business schools across the country, Mengert, an alumnus of Harvard Business School, also serves as a facilitator in the Harvard Business School’s Alumni Program at the McColl School of Business at Queens University.